Exchange and return of goods



Did you fail with the purchase? No problem! Within 14 days we will completely replace your packaged goods except for personal hygiene items and lingerie accessories.



Conditions for exchange and return of goods:

Replacement of non-food products of appropriate quality takes place if such goods have not been put into use, the commercial appearance, consumption characteristics, seals, factory labels, as well as the merchandise check or receipt issued to the consumer have been preserved. together with the specified goods sold.

The exchange or return of the goods is carried out in the same store where they were purchased. In case of purchasing in the online store, also Shopping MallDova, 21 Arborilor street

Decision of the Republic of Moldova no. 187 for the amendment and completion of Law no. 105-XV of March 13, 2003 on consumer protection. - Hotărârea Republicii Moldova nr. 187 pentru modificarea şi completarea Legii nr. 105-XV din 13 martie 2003 privind protecţia consumatorilor. - http://lex.justice.md/viewdoc.php?action=view&view=doc&id=366644&lang=1



Authorized authority with consumer protection functions in the Republic of Moldova:

Consumer Protection Agency





Address:


mun. Chisinau, str. Vasile Alecsandri, 78

Goal:


(022) 74-14-64

E-mail:


consumator@apc.gov.md

website:


www.consumator.gov.md



The examination of the complaint is performed upon presentation of the receipt or other document confirming the purchase of the product or the provision of the service.